Call Center Agent, Facilities Superintendent, Alghanim Industries, Jobs2020, iiQ8jobs, classifieds

 

Call Center Agent, Facilities Superintendent, Alghanim Industries, Jobs2020, iiQ8jobs, classifieds

Call Center Agent

Date: 10-Feb-2020

Location: KW

Company: Alghanim Industries

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities
  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills
Education
Bachelor’s Degree
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Sr. Facilities Superintendent

Date: 10-Feb-2020

Location: KW

Company: Alghanim Industries

Job Summary

The Senior Facilities’ Superintendent supervises and coordinates the day to day maintenance activities in their assigned facilities, ensures optimal functioning of services and operations provided in building properties.

Job Responsibilities
  • Typically reports to a manager, supervises a group of primarily para-professional level staffs
  • May also be a level above a supervisor within high volume administrative/ production environments
  • Makes day-to-day decisions within or for a group/small department
  • Oversees installation, inspections, repairs, routine maintenance and troubleshooting of building systems including mechanical, electrical, fire/life safety, plumbing, and waste management.
  • Tracks facilities’ service requests with applicable system and completes requests within established timelines and quality specifications
  • Coordinate to accomplish the requirements in each facilities liaising with Business units and maintenance teams.
  • Work with Facilities & Safety Manager and ensure the delivery of maintenance and repair services in facilities managed by Alghanim Facilities.
  • Coordinate the works to be completed by contractors and skilled trades
  • Ensure client satisfaction with delivery of Facility Management services and provide assistance in monitoring and increasing customer satisfaction; respond and complete all Facilities requests
  • Liaise with customers, vendors and property management of assigned properties.
  • Coordinate in implementation of short term projects in assigned locations.
  • Assist the Facilities &Safety Manager in the implementation of the annual building management plan
  • Coordinate discussions with selected vendors or suppliers , business units and other concerned parties on the facility requirements
  • Monitor and manage the existing maintenance contracts for utilities and services available in facilities
  • Maintain logs of maintenance activities in facilities
Candidate Requirements
  • Requires 5 years’ experience in the facility management field as an individual contributor.
  • Thorough knowledge of functional area and department processes
  • Good communication skills in English – Verbal & Written (Arabic an advantage)
  • Good Team Work
  • Good Presentation Skills
  • Certifications in facility management courses an added advantage
  • Knowledge of MS Office solutions (Excel, Word, Power point)
Education
Diploma
Bachelor’s Degree
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Listing ID: 8575e43f0395f6ec

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