Call Center Agent, Facilities Superintendent, Alghanim Industries, Jobs2020, iiQ8jobs, classifieds
Call Center Agent
Company: Alghanim Industries
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Sr. Facilities Superintendent
Company: Alghanim Industries
The Senior Facilities’ Superintendent supervises and coordinates the day to day maintenance activities in their assigned facilities, ensures optimal functioning of services and operations provided in building properties.
- Typically reports to a manager, supervises a group of primarily para-professional level staffs
- May also be a level above a supervisor within high volume administrative/ production environments
- Makes day-to-day decisions within or for a group/small department
- Oversees installation, inspections, repairs, routine maintenance and troubleshooting of building systems including mechanical, electrical, fire/life safety, plumbing, and waste management.
- Tracks facilities’ service requests with applicable system and completes requests within established timelines and quality specifications
- Coordinate to accomplish the requirements in each facilities liaising with Business units and maintenance teams.
- Work with Facilities & Safety Manager and ensure the delivery of maintenance and repair services in facilities managed by Alghanim Facilities.
- Coordinate the works to be completed by contractors and skilled trades
- Ensure client satisfaction with delivery of Facility Management services and provide assistance in monitoring and increasing customer satisfaction; respond and complete all Facilities requests
- Liaise with customers, vendors and property management of assigned properties.
- Coordinate in implementation of short term projects in assigned locations.
- Assist the Facilities &Safety Manager in the implementation of the annual building management plan
- Coordinate discussions with selected vendors or suppliers , business units and other concerned parties on the facility requirements
- Monitor and manage the existing maintenance contracts for utilities and services available in facilities
- Maintain logs of maintenance activities in facilities
- Requires 5 years’ experience in the facility management field as an individual contributor.
- Thorough knowledge of functional area and department processes
- Good communication skills in English – Verbal & Written (Arabic an advantage)
- Good Team Work
- Good Presentation Skills
- Certifications in facility management courses an added advantage
- Knowledge of MS Office solutions (Excel, Word, Power point)
Search Classified Ads
Popular Ads Today
- Q8 Company Hassans required Accountant, Receptionist, Marketing Executive, Graphic Designer (4 views)
- Accommodation available in Salmiya, Farwaniya, Kuwait, iiQ8 Accommodation, sharing accommodation (4 views)
- Alghanim Industries, Planning Officer, Training Officer, Jobs2020, iiQ8jobs, classifieds (3 views)
- Social Media Specialist, Store Manager, iiQ8jobs, Kuwait jobs2020 (3 views)
- Senior Accountant, IT Sales, Yousifi, Best Kuwait Company, iiQ8jobs, iik, classifieds (3 views)
- Urgently required Business Development Specialist, iiQ8jobs, Kuwait Jobs 2020 (3 views)
- School Jobs in Kuwait, iiQ8jobs, iik, IndianInQ8, iiQ8 (3 views)
- Immediately required Repair Technician, Sales Representative in Kuwait – iiQ8 classifieds (3 views)
- Apartment for rent in Sulibeikhat – accommodation available Kuwait iiq8 (3 views)
- Kuwait Job vacancy for Administrative Assistant iiq8 jobs Indian In Q8 (3 views)