Service Design, Supplier Management in ITIL, ITIL Course
Service Design, Supplier Management in ITIL, ITIL Course
Service Design
Supplier Management
Introduction
Supplier Management aligns with corporate requirements and other IT and Service
Management processes.
Objectives
The purpose of Supplier Management is to obtain value for money from suppliers and ensure suppliersperform according to the contracts and agreements.
Objectives of Supplier Management are:
• Obtain value for money from supplier and contracts.
• Ensure that underpinning contracts and agreements with suppliers are aligned to business needs, support, targetsin SLRs and SLAs.
• Manage relationships with suppliers.
• Manage supplier performance.
• Provide assistance in managing,negotiating and agreeingon the contracts with suppliers.
• Maintain a supplier policy and a supporting Supplier and Contract Database
(SCD).
Supplier Management managesthe contract lifecyc…
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