ITIL Syllabus & Contents in brief – ITIL Course

ITIL Syllabus & Contents in brief - ITIL Course ITIL Syllabus & Contents in brief    Overview ITIL Syllabus & Contents in brief - ITIL Course Governance and Practice IT Service Management Service Lifecycle Service Strategy Service Strategy Process Service Portfolio Management Demand Management Financial Management Business Relationship Management Service Design Design Coordination Service Level Management Service Catalog Management Capacity Management Availability Management IT Service Continuity Management Information Security management Supplier Management Service Transition Process Overview Transition Planning and Support Change Management Service Asset and Configuration Management Release and Deployment Management Knowledge Management Service Operation Definitions Event Management Incident Management Request Fulfillment Access Management Problem Managemen…
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What is Governance and Practice in ITIL ?

What is Governance and Practice in ITIL ? What is Governance and Practice in ITIL ? Governance and Practice Governance and practices serve as guidelines and benchmarks that IT organizations can adopt to ensure that their business performance remains competitive and are performed accordingly. Governance is a platform used to ensure proper implementation of policies and strategy. It defines roles, responsibilities and standards that should be applied in the business environment. There are two important types of governance in IT: • Corporate Governance:  “The ethical behavior by directors or others in the creation and preservation of wealth for all stakeholders.” The Sarbanes-Oxley Act (SOX) of 2002 is an example of measures that has been taken to avoid fraudulent behavior by corporate giants. • IT Governance:  “An integral part of corporate governance that ensures that the organization’s IT sustains and extends the organization’s strategies and objectives.…
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What is IT – Information Technology in ITIL V3?

What is IT - Information Technology in ITIL V3? What is IT? The definition of Information Technology (IT) changes with context: IT as an Organization: As an internal unit or function of the enterprise or commercial service provider. It is an organization with its own set of capabilities and resources. There are three types of Service Providers: • Internal Service Provider: A Service Provider that is part of the same Organization as its Customer. • Shared Services Unit: A Service Provider that caters to more than one business units to minimize costs and risks (e.g. network, security, scripting, and migration). • External Service Provider: A Service Provider that is part of a different Organization as its Customer. Also known as external supplier (e.g. outsourcing vendors). What is IT - Information Technology in ITIL V3? IT as a Component:  As components of systems and processes, IT systems, applications and infrastructure are components or sub-assem…
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What are the ITIL functions? ITIL Course

What are the ITIL functions? ITIL Course   What are the ITIL functions? ITIL Course ITIL Functions : Function is a team or a group of people who perform a set of activities. ITIL v3 defines four functions as  Service Desk,  Application management,  Technical Management, and  Operations Management. Continual Service Improvement in Activities and Concepts ITIL – ITIL Course 4 ITIL v3 Functions Service desk : This is a function who will be the first point or single point of contact for end user issues. Application management : This is a function who will manage the application development and maintenance issues. Technical management : This is a function who will manage the technical expertise for the ITSM processes and operations. Operations management : This is a function who will manage the day to day operations with respect to IT operations control and IT facilities management. What is the basic concept of ITIL? ITIL d…
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Kuwait Bus Routes and Numbers Route Numbers for City Bus, KPTC, KGL

Kuwait Bus Routes and Numbers Route Numbers for City Bus, KPTC, KGL Kuwait Vehicle Insurance Fee Increased to 32 KD from 19 KD (adsbygoogle = window.adsbygoogle || []).push({}); No From - To Route Rt 1 Salmiya to Airport Jazeera Airways Ride & Fly Bus Salmiya to Airport Salmiya Al Khansa St - Higher Institute for Dramatic Arts Stop 2, Mugheira St - City bus Salmiya Bus Station, Baghdad St - Shaab Leisure Park, Maidan Hawally, Hawally Sadiq Round - Ministry of Social Affaris and Labor Hawally, Jabriya 4th Ring- Opp Royal Hayat Hospital, Lulu Hyper Road 55 - Friday Market, Farwaniyah- Farwaniya Co-op Society, Khaitan Park - Opp Khaitan Park, Khaitan Police Station - Grand Hyper Khaitan, Hassawi - Al Muzaini Exchange, Jleeb - Money Exchange Houses, Abbasiya - Souk Al Jleeb, Airport Rt 2 Fahaheel to Airport Jazeera Airways Ride & Fly Bus Fahaheel to Airport Fahaheel Al Dabous St- Opp Al Fahaheel Al Wataniya School, Mangaf - …
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Kuwait Banks to charge KD 1 for updating civil ID information

Kuwait Banks to charge KD 1 for updating civil ID information Starting from July, clients who fail to visit their banks to update their contact information will face a KD 1 charge for updating their information. An official from the Central Bank of Kuwait said this fee will be taken from clients who fail to respond to their bank’s reminders to provide updated contact information by visiting a local branch. “This KD 1 fee is charged for doing the work on behalf of the client. The bank will demand the information from the Public Authority for Civil Information. The bank will start sending the client reminder messages to update their information a month prior to expiry,” said a staff member of the Central Bank. The Central Bank was not able to provide information on the grace period a client will be given before the charge is levied. Not updating the information may result in blocking the bank account of the client, in addition to other inconveniences. Various b…
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Kuwait Amir: Gulf region witnesses critical, very dangerous circumstances

His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah said Tuesday the foreign ministry has a further responsibility to carry amidst "critical and very dangerous" circumstances in the region. His Highness the Amir, accompanied by His Highness the Crown Prince Sheikh Nawaf Al-Ahmad Al-Jaber Al-Sabah during a visit to the foreign ministry building, said escalation has been accelerating in the region and "we hope calm is restored and wisdom prevails." His Highness the Amir said "these circumstances and challenges place upon you (diplomats) a doubling responsibility, and you should continue your diplomatic endeavors to achieve the higher interest of your country." His Highness the Amir, received by Deputy Premier and Foreign Minister Sheikh Sabah Khaled Al-Hamad Al-Sabah and Deputy Foreign Minister Khaled Al-Jarallah, commended ministry's employees for building bridges of peace and cooperation with people around the world away from interfering in domestic affairs of o…
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